Identify UX Pain Points with Empathy Maps in Miro

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In this Guided Project, you will:

Understand the fundamentals of User Interface (UI) design and the importance of using UI to support the User Experience (UX).

Visualize the User Experience (UX) understand the importance of empathy mapping to identify customer pain points and access the Miro app.

Create an empathy map to identify digital pain points in the UX and consider next steps in Miro.

2 hours
Beginner
No download needed
Split-screen video
English
Desktop only

By the end of this project, you will be able to create empathy maps to gain a holistic view of the User Experience (UX) to help retain customers, mitigate risk, and identify business opportunities. To do this, you will gain hands-on experience applying design thinking, user interface knowledge, and context from the customer journey to build an empathy map in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Skills you will develop

  • User Experience (UX)

  • Customer Retention

  • Design Thinking

  • Empathy Mapping

  • User Interface (UI)

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Review the fundamentals of User Interface (UI) design and how it supports the User Experience (UX).

  2. Consider the benefits of mapping the User Experience (UX).

  3. Walk through the User Experience (UX), consider how empathy mapping can be used to identify customer pain points, and access Miro.

  4. Discover the templates and tools available in Miro, create a new board, and install an Empathy Map in Miro.

  5. Create an empathy map that identifies digital pain points in the User Experience and consider next steps in Miro.

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

Instructor

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Frequently Asked Questions

By purchasing a Guided Project, you'll get everything you need to complete the Guided Project including access to a cloud desktop workspace through your web browser that contains the files and software you need to get started, plus step-by-step video instruction from a subject matter expert.

Because your workspace contains a cloud desktop that is sized for a laptop or desktop computer, Guided Projects are not available on your mobile device.

Guided Project instructors are subject matter experts who have experience in the skill, tool or domain of their project and are passionate about sharing their knowledge to impact millions of learners around the world.

You can download and keep any of your created files from the Guided Project. To do so, you can use the “File Browser” feature while you are accessing your cloud desktop.

Guided Projects are not eligible for refunds. See our full refund policy.

Financial aid is not available for Guided Projects.

Auditing is not available for Guided Projects.

At the top of the page, you can press on the experience level for this Guided Project to view any knowledge prerequisites. For every level of Guided Project, your instructor will walk you through step-by-step.

Yes, everything you need to complete your Guided Project will be available in a cloud desktop that is available in your browser.

You'll learn by doing through completing tasks in a split-screen environment directly in your browser. On the left side of the screen, you'll complete the task in your workspace. On the right side of the screen, you'll watch an instructor walk you through the project, step-by-step.

More questions? Visit the Learner Help Center.

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