Coursera Project Network
Build a no-code customer support Telegram chatbot with Azure
Coursera Project Network

Build a no-code customer support Telegram chatbot with Azure

Taught in English

Abhishek Jha

Instructor: Abhishek Jha

Included with Coursera Plus

Guided Project

Learn, practice, and apply job-ready skills with expert guidance

Beginner level

Recommended experience

1.5 hours
Learn at your own pace
No downloads or installation required
Only available on desktop
Hands-on learning

What you'll learn

  • Build an AI-Powered customer support chatbot using Microsoft Azure Cognitive Services that can converse with your customers and solve their queries

  • Use various data sources like FAQs, manuals & a Question-Answer excel sheet to feed data to the chatbot and train it

  • Deploy the chatbot to Telegram

Details to know

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Guided Project

Learn, practice, and apply job-ready skills with expert guidance

Beginner level

Recommended experience

1.5 hours
Learn at your own pace
No downloads or installation required
Only available on desktop
Hands-on learning

See how employees at top companies are mastering in-demand skills

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Learn, practice, and apply job-ready skills in less than 2 hours

  • Receive training from industry experts
  • Gain hands-on experience solving real-world job tasks
  • Build confidence using the latest tools and technologies
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About this Guided Project

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Create/ Sign in to an Azure Cloud Account

  2. Designing a chatbot

  3. Create language resources for chatbot

  4. Create a knowledge base and add data to it

  5. OPTIONAL: Add a ‘Welcome Message’ QnA pair manually

  6. Create a bot & deploy the knowledge base to it

  7. Deploy the bot to Telegram and test it

  8. OPTIONAL: Create a Covid information bot

Recommended experience

No prior experience in chatbot creation required. No coding skills required either.

9 project images

Instructor

Abhishek Jha
Coursera Project Network
27 Courses172,731 learners

Offered by

How you'll learn

  • Skill-based, hands-on learning

    Practice new skills by completing job-related tasks.

  • Expert guidance

    Follow along with pre-recorded videos from experts using a unique side-by-side interface.

  • No downloads or installation required

    Access the tools and resources you need in a pre-configured cloud workspace.

  • Available only on desktop

    This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.

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