IBM Skills Network

IBM IT Support Professional Certificate

Launch your rewarding new career in tech. This program will prepare you with job-ready skills valued by employers in as little as 3 months. No degree or prior experience needed to get started.

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683 ratings
15,958 already enrolled

2 Months

Under 10 hours of study a week


Beginner Level

No prior experience required.

100% Self-Paced

Learn on your own time

Build job-ready skills by learning from the best

Get started in the in-demand field of IT technical support with a Professional Certificate from IBM. Learn the foundations of IT support and develop hands-on knowledge of operating systems and networking, cybersecurity, cloud computing, and providing end-to-end customer support.

Common job titles: Database Administrator, IT Specialist, Tech Support Specialist, Systems Analyst, Network Engineer, Help Desk Technician, IT Support Specialist, IT Technician, Computer User Specialist, IT Assistant

¹Burning Glass Labor Insight Report data (median with 0-5 years experience), United States, 4/1/21-3/31/22.

median entry-level salary¹

in-demand job openings in IT¹

¹Burning Glass Labor Insight Report data (median with 0-5 years experience), United States, 4/1/21-3/31/22.

Skills you will gain

  • Networking/Cybersecurity Essentials

  • IT Fundamentals

  • Hardware/Software Setup

  • Technical Support

  • Cloud Computing

  • Information Technology

  • Customer Service

  • Ticketing Systems

  • Service Level Agreements

  • IT Service Management (ITSM)

  • Troubleshooting

  • IT Career

About this Professional Certificate

What you will learn

  • Develop key knowledge and up-to-date skills for a rewarding career in IT and Technical Support

  • Learn in-demand hardware and software skills that help users select, install and configure their devices, operating systems and applications

  • Build essential computer networking, cybersecurity, and cloud computing skills that IT Support and Helpdesk specialists need to be successful

  • Practice customer service and troubleshooting skills through hands-on labs, demos and interactive exercises to become job-ready

What is a Professional Certificate?

Build the Skills to Get Job Ready

Whether you’re looking to start a new career, or change your current one, Professional Certificates on Coursera help you become job ready. Learn at your own pace, whenever and wherever it’s most convenient for you. Enroll today and explore a new career path with a 7 day free trial. You can pause your learning or end your subscription at any time.

Hands-On Projects

Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers. You'll need to successfully finish the project(s) to earn your Certificate.

Earn a Career Credential

When you complete all of the courses in the program, you'll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career. Many Professional Certificates have hiring partners that recognize the Professional Certificate credential and others can help prepare you for a certification exam. You can find more information on individual Professional Certificate pages where it applies.

There are 7 Courses in this Professional Certificate


Course 1

Introduction to Technical Support

306 ratings

Course 2

Introduction to Hardware and Operating Systems

490 ratings

Course 3

Introduction to Software, Programming, and Databases

124 ratings

Course 4

Introduction to Networking and Storage

192 ratings

Offered by


IBM Skills Network

Frequently Asked Questions

More questions? Visit the Learner Help Center.