Modern organisations are characterised by increasingly higher levels of uncertainty, complexity and diversity. In our current globalised work environment, how can you manage the power and politics that persistently influence organisational decision-making? Being savvy about organisational politics and having the nous to negotiate and resolve conflict is a critical capability for managers at all levels. This course will develop your negotiation and conflict resolution skills – crucial to becoming a positive influence in your organisation. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will conceptualise and measure power and politics; analyse and develop strategies for influencing stakeholders; and learn how to act with integrity and purpose when ‘playing politics’.
This course is part of the Influencing: Storytelling, Change Management and Governance Specialization
About this Course
What you will learn
Critically evaluate conflict theories and apply frameworks and intervention processes to mitigate/reduce the negative effects of conflict at work.
Develop and analyse strategies and tactics to undertake both one on one, multiparty and also team based negotiation processes
Evaluate negotiation and conflict resolution processes against criteria informed by negotiation theory and concepts of forces in the negotiation.
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Syllabus - What you will learn from this course
Resolving conflicts and negotiating agreements in the new world of work
Theories of conflict, pathways to resolution
Building and using a skillset: Moving from ‘knowing to doing’
The three negotiations: Content, process, and relationship
- 5 stars75.91%
- 4 stars19.10%
- 3 stars4.15%
- 2 stars0.83%
TOP REVIEWS FROM NEGOTIATION SKILLS: NEGOTIATE AND RESOLVE CONFLICT
It was good and given us thoughts while dealing in multi cultural team specially working in MNC or working accross country
The instructor described the lessons nicely. This is an important course for the HR professionals. I learnt and enjoyed this course much . This course will help me build career in life .
I love the practical application through the exam by using scenario... Definitely will go back to the concepts from time to time.
Great course on negotiation and conflict resolution. The instructor is knowledgeable and breakdown complex issues well in a multifaceted manner.
About the Influencing: Storytelling, Change Management and Governance Specialization
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