This course is part of the People and Soft Skills for Professional and Personal Success Specialization

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People and Soft Skills for Professional and Personal Success SpecializationIBM Skills Network

About this Course

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In order to have a successful professional life, you have to be able to communicate with the people you work with. You have to be able to communicate with co-workers in a way that establishes respect and influence.  
This short course is designed to teach you how to communicate with the people you work with in ways that shows confidence and gives them a sense of trust. By taking this course you will learn how to assert your influence and how you can use these skills to do things like resolve issues between people at work. 

At every job, there is bound to be a conflict that will arise, and by taking this course you will gain the communication skills you need to resolve them. By learning the interpersonal skills that this course will equip you with, you will gain some foundational skills that will pave the way for your success.  

This short course will provide you with the essential skills you need to be able to be able to successfully communicate and establish yourself with people in your professional life. The course is suitable for anyone who wants to learn, no matter how much experience you have.

This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

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Course 5 of 6 in the

People and Soft Skills for Professional and Personal Success Specialization

Beginner Level

This course is suitable for anyone, regardless of previous experience. This course is also perfect for people just starting or in their early career.

Approx. 3 hours to complete

English

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What you will learn

Identify and analyze different communication styles and understand their strengths and weaknesses
Demonstrate active listening skills and questioning styles to explore issues and enhance understanding
Identify conflict response styles; approach and effectively mediate workplace conflicts
Determine ways to build and maintain trust and increase your influence and eminence in the workplace

Skills you will gain

Listening Skills
People Management
Soft skills
Communication
Organizational Conflict

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 5 of 6 in the

People and Soft Skills for Professional and Personal Success Specialization

Beginner Level

This course is suitable for anyone, regardless of previous experience. This course is also perfect for people just starting or in their early career.

Approx. 3 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Instructor rating

4.85/5 (15 Ratings)

Skills Network

75,975 Learners

25 Courses

Offered by

IBM Skills Network

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

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Syllabus - What you will learn from this course

Week1

Week 1

3 hours to complete

Interpersonal Skills

3 hours to complete

24 videos (Total 25 min), 27 readings, 8 quizzes

24 videos

Interpersonal skills: An overview2mLet’s begin with the first topic2mHow might these communication styles come into play?50sRecap26sLet’s move to the second topic1mHow can you ensure your messages don’t get lost in translation?49sThe art of listening1mWhat types of questions can you ask?1mCommunication channels35sRemember20sRecap39sLet’s move to the third topic1mWhat does assertiveness mean?2mRecap27sLet’s move to the fourth topic1mPerspective-taking48sRecap24sLet’s move to the fifth topic48sWorkplace conflicts are opportunities to develop interpersonal skills32sImportance of feedback1mRecap55s Let’s move to the sixth topic47sWhich is the best way to deal with disputes?1mRecap1m

27 readings

What will you learn from this course?2mWhat does it mean to have one of these communication styles?4mThree elements of effective communication4mWhat can you substitute for body language when working virtually?2mTechniques you can use to listen actively3mHow can you use the six probing questions?3mDisadvantages of different communication channels3mAvoid these communication barriers3mZion’s dilemma3mHow can you be assertive?3mAssertive behavior is helpful in challenging situations2mPooja’s convincing power4mHow can you use emotions and facts to influence others?2mHow can you develop your personal influence?1mWhat is the significance of eminence?2mHow can you build your eminence?3mConflict is a story2mConflicts often arise from these sources2mPractice these steps when you find yourself in a conflict3mUse this approach to give feedback4mResponding to feedback2mHow do you receive feedback effectively?5mAsking for feedback is an effective way to work on your blind spots4mWhat are your conflict response styles?4mHere are the steps you can take to resolve complex challenging situations3mLet’s tie it all together2mCongratulations and Next Steps2m

8 practice exercises

Practice Quiz: Explain the new travel reimbursement policy20mPractice Quiz: Identify appropriate communication channels for these messages15mPractice Quiz: Zion’s dilemma3mPractice Quiz: What does it sound like?20mPractice Quiz: How would you approach conflict situation?3mPractice Quiz: Which conflict response style would you use?15mPractice Quiz: Interpersonal Skills 5mGraded Quiz: Interpersonal Skills 25m

Reviews

4.8

11 reviews

5 stars
83.67%
4 stars
14.28%
3 stars
2.04%

TOP REVIEWS FROM DEVELOPING INTERPERSONAL SKILLS

by STDec 4, 2022

enjoyed Learning Interpersonal Skills in simplified Manner .

by SVJul 29, 2022

Helpful to apply in corporate life to understand people more and we can correct the things where we lack

by ASAug 25, 2022

This course is very useful at personal level and make the way to be a professional communicator. Love

by LSFeb 15, 2023

Content is useful for beginners , level of practice questions can be made slightly tricky.

View all reviews

About the People and Soft Skills for Professional and Personal Success Specialization

Knowledge of soft skills or people Skills are increasingly coming into focus and being recognized as critical for success - hence at IBM we call them "Success Skills", and categorize them as "Hot Skills".

A research by Harvard University, Carnegie Foundation and Stanford Research Center has concluded that 85% of job success comes from having well developed soft skills and people skills,and only 15% of job success comes from Technical skills and knowledge (hard skills). This specialization is aimed at helping you develop these powerful people and soft skills and behaviors that include: creating & delivering impactful presentations; working professionally to deliver quality work & experiences; collaborating effectively with teams; communicating productively and efficiently; dealing with challenges, solving problems & implementing solutions. The program is made up of 5 short courses that you can take in any order, followed by a final assessment course. Upon completing this specialization, you will have developed knowledge and demonstrated an understanding of these essential skills. This specialization can be taken by anyone no matter your age or work experience. And is especially beneficial for those entering the workforce or in early stages of their careers. There are no course pre-requisites and this course can be completed either using the Coursera mobile app or a web browser on a laptop/desktop/tablet/mobile device.

People and Soft Skills for Professional and Personal Success

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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