This course is part of the Conflict Management Specialization

4.5
stars
522 ratings

Najla DeBow +1 more instructor

26,922 already enrolled

Offered By

Conflict Management SpecializationUniversity of California, Irvine

About this Course

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Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions.  The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures.  Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.
Upon completing this course, you will be able to:
1.       Explain the dimensions of intercultural interactions that add to conflict
2.       Analyze the dynamics of intercultural interactions
3.       Plan strategies for success in intercultural interactions

Flexible deadlines

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Shareable Certificate

Earn a Certificate upon completion

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Coursera Labs

Includes hands on learning projects.

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Course 3 of 4 in the

Conflict Management Specialization

Approx. 5 hours to complete

English

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Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

Learn more about Coursera Labs

Course 3 of 4 in the

Conflict Management Specialization

Approx. 5 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructors

Instructor rating

4.52/5 (74 Ratings)

Najla DeBow

Instructor

University of California, Irvine Extension

105,607 Learners

4 Courses

Amit Kothari

Instructor

University of California, Irvine Extension

26,922 Learners

1 Course

Offered by

University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.

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Syllabus - What you will learn from this course

Content Rating95%(2,601 ratings)

Week1

Week 1

1 hour to complete

Getting Started

1 hour to complete

1 video (Total 4 min), 3 readings

1 hour to complete

Dimensions of Intercultural Interactions and Conflict

1 hour to complete

6 videos (Total 49 min)

Week2

Week 2

2 hours to complete

Analyze the Dynamics of Intercultural Interactions

2 hours to complete

6 videos (Total 41 min)

Week3

Week 3

2 hours to complete

Strategies for Success in Intercultural Interactions

2 hours to complete

7 videos (Total 63 min)

22 minutes to complete

Course Wrap-up

22 minutes to complete

1 video (Total 2 min), 2 readings

Reviews

4.5

132 reviews

5 stars
66.15%
4 stars
22.56%
3 stars
5.73%
2 stars
2.29%
1 star
3.25%

TOP REVIEWS FROM INTERCULTURAL COMMUNICATION AND CONFLICT RESOLUTION

by SKAug 29, 2016

Excellent course, well presented and thought provoking. Instructor excellent and presentors from business add to the strength of this course.

by IIMar 9, 2022

This is a very practical course, I especially loved the interviews with seasoned professionals from various fields.

by HPMay 21, 2016

Add an additional dimension of "wealth" to the list of intercultural topics. Class difference amongst poverty, middle class, and wealthy individuals and groups need to be understood.

by ACJul 11, 2021

Good course. Some videos were too long and it was hard to keep concentration and understand what was being taught.

View all reviews

About the Conflict Management Specialization

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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Intercultural Communication and Conflict Resolution

About this Course