The workplace is more diverse than ever before. As the world population grows and our connectivity increases, it is common to work alongside colleagues from different generations, life experiences, cultures, genders, orientations, and religions. The increased diversity coupled with the shift toward remote and hybrid work environments means it's more critical than ever to develop appropriate communication strategies and practices. This course will teach you to identify and adapt your own communication style to not only increase team productivity, but also build bridges with colleagues from all backgrounds.
This course is part of the Career Success Specialization
About this Course
What you will learn
Differentiate between the five working generations and their communication preferences
Identify the communication benefits of different work environments, such as in-person, virtual, or hybrid
Discuss effective techniques for communicating with a diverse workforce
Implement a flexing communication strategy to better communicate with one’s workplace team
Skills you will gain
- Business Communication
- Communications Management
Syllabus - What you will learn from this course
Your Communication Preferences
Managing Communication Change Drivers
- 5 stars64.75%
- 4 stars23.14%
- 3 stars7.68%
- 2 stars2.60%
- 1 star1.81%
TOP REVIEWS FROM COMMUNICATION IN THE 21ST CENTURY WORKPLACE
Very practical! I enjoyed learning techniques and tips. Although I have started applying what I learned in my personal life, I can't wait to practice that in the workplace!
More interviews were few real-life scenarios are discussed will be useful. Patricia is one of the most expressive tutors on Coursera and her energy & enthusiasm is infectious.
Useful course for middle and senior managers. Helps with different perspectives and practical tips to be more effective at this. Highly recommended. Thanks!
I learned a lot of new things here. Some good techniques to apply and some fun stories as well. The course duration is ideal for busy people. The quizzes were easy too.
About the Career Success Specialization
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