This course is part of the Business English Communication Skills Specialization

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3,087 ratings

Richard Moore

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Business English Communication Skills SpecializationUniversity of Washington

About this Course

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This course begins with a welcome message and an overview of the Specialization. After this introduction, you will be asked to take a proficiency test to see if this course is right for you. 
During the course, you will begin learning vocabulary and customs related to socializing and networking in English. The goal is to enable you to interact with business contacts in person, on the phone and over email in a professional way.

Course Learning Objectives

•	Determine whether the objectives of this Specialization align with your learning goals
•	Evaluate your current level of proficiency in business English communication 
•	Present relevant information about yourself in a discussion forum
•	Develop your networking skills 
•	Write short emails with appropriate formatting
•	Recognize and produce formal and informal language in emails
•	Develop vocabulary related to jobs and companies

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

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Coursera Labs

Includes hands on learning projects.

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Course 1 of 5 in the

Business English Communication Skills Specialization

Intermediate Level

Approx. 28 hours to complete

English

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Skills you will gain

Email Writing
Business Communication
Communication
English Language

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

Learn more about Coursera Labs

Course 1 of 5 in the

Business English Communication Skills Specialization

Intermediate Level

Approx. 28 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Instructor rating

4.86/5 (755 Ratings)

Richard Moore

Extension Lecturer, International & English Language Programs

UW Continuum College

375,304 Learners

8 Courses

Offered by

University of Washington

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Syllabus - What you will learn from this course

Content Rating97%(42,537 ratings)

Week1

Week 1

5 hours to complete

Introduction to Business English Communication

5 hours to complete

10 videos (Total 26 min), 6 readings, 5 quizzes

10 videos

Video: Welcome to Business English2mVideo: Course Overview2mQuiz Proficiency Video: Phone Conversation1mVideo: Introducing Yourself3mVideo: Keeping a Conversation Going2mVideo: Leaving a Conversation1mVideo: Real Language3mVideo: Business Cards4mVideo: How to Create a Good Network3mVideo: Social Networking1m

6 readings

READ FIRST10mSummary10mVocabulary List10mSummary10mVocabulary List10mSummary10m

4 practice exercises

Proficiency Test30mWhat is Appropriate in Business Settings?30mBusiness Card Quiz30mSocial Networking Quiz30m

Week2

Week 2

7 hours to complete

Introductions

7 hours to complete

7 videos (Total 40 min), 7 readings, 8 quizzes

7 videos

Video: Case Study Seattle4mVideo: Interview with David Blandford of Visit Seattle8mVideo: Seattle, A Business City6mVideo: Describing Your Job2mVideo: Giving Some More Details4mVideo: Describing a Company10mVideo: Company History3m

7 readings

Vocabulary List10mSummary10mSummary10mThe History of Starbucks10mReading: The History of Amazon10mVocabulary List10mSummary10m

5 practice exercises

6 Things to Know About Seattle30mVocabulary Check30mWhat Does This Job Do?30mThe History of Starbucks30mThe History of Amazon30m

Week3

Week 3

6 hours to complete

Emails

6 hours to complete

10 videos (Total 26 min), 5 readings, 8 quizzes

10 videos

Video: Email Guidelines3mVideo: Subject Lines3mVideo: Email Greetings2mVideo: Email Closings1mVideo: Appropriate Tone in Email1mVideo: Formality Part 11mVideo: Formality Part 22mVideo: Directness4mVideo: Writing Effective Opening and Closing Sentences in Email, Part 13mVideo: Writing Friendly Opening and Closing Sentences in Email, Part 21m

5 readings

Summary10mVocabulary List10mSummary10mVocabulary List10mSummary10m

7 practice exercises

Subject Lines Quiz30mEmail Greetings30mFormal or Informal?30mDirect or Indirect?30mBuilding the Right Email30mWriting Effective Email Openings30mWriting Effective Email Closings Quiz30m

Week4

Week 4

5 hours to complete

Meeting Arrangements on the Telephone

5 hours to complete

3 videos (Total 36 min), 6 readings, 3 quizzes

Reviews

4.8

943 reviews

5 stars
83.44%
4 stars
12.54%
3 stars
1.84%
2 stars
0.84%
1 star
1.32%

TOP REVIEWS FROM BUSINESS ENGLISH: NETWORKING

by FTOct 11, 2020

this course is very important to all categories/ managerial levels in organizations and it provides relevant techniques to communicate in English for the purpose of business.

by SUNov 30, 2020

The course has been wonderfully designed for all those who are interested in improving their language. Thanks Coursera and thanks to University of Washington for this wonderful course.

by JCNov 2, 2019

I liked this course, I could learning new expressions, understand more about professional manners, and I am sure it will help me to be prepared to start a job in North America.

by RRMar 19, 2018

This is my first completed course in Coursera, Daphne and Richard explained every subject and the given examples are very clear. I look forward on completing this specialization!

View all reviews

About the Business English Communication Skills Specialization

This Specialization is designed to teach you to communicate effectively in English in professional contexts. You will expand your English vocabulary, improve your ability to write and speak in English in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports and emails, and professional presentations.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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Business English: Networking

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Skills you will gain